Damage to products is an inevitable part of eCommerce shipping. While buying an item in-store, you can spot the damage right before buying it. However, in eCommerce, customers don’t have the freedom to inspect an item before placing the order. Improper handling, exposure to water, climatic change and several other factors can lead to product damage.
The expenses of repairing damaged products are substantial, including the cost of shipping the damaged item back to the merchant, replacing the damaged product, and loss on unsaleable damaged inventory.
In this blog we will discuss the reasons for shipping damage in eCommerce and how you can prevent them. Thus, reducing compensation for damaged products and cutting costs of returns.
Reasons for Shipping Damage in eCommerce
Here are some of the most common reasons for shipping damage:
Excessive Vacant Space in Packaging
If the box or mailer you use is significantly larger than the shipped item, the product is more likely to tumble around inside and get damaged if there isn’t enough padding.
Another issue with using a huge box is that you will be paid more for the extra space it occupies. Carriers use the dimensional weight to calculate and bill for shipping. Even if the box is small, they will charge you for the size because it takes up more space on the delivery vehicle.
Although not all packages require filler (e.g., cushions or airbags), having enough padding to cover the item might lessen the risk of damage during transportation.
The sort of baggage you employ will be determined by the products you sell (bubble wrap and packing peanuts aren’t always required). Most of the time, recycled kraft paper will be enough to prevent damaged items (and it’s less expensive and less harmful to the environment).
Improper package handling can lead to damage of items. If the same damaged product is handed to customers can lead to dissatisfied customers.
Throughout the supply chain, the package is handled by multiple personnel. With multiple handling even crates labeled “fragile Items” aren’t necessarily treated. Fortunately, there is shipping insurance for poor handling.
Moisture and Water Damage
Damages might occur due to temperature changes or lousy weather along shipping routes. Furthermore, if the package is left outside of a customer’s home, unexpected rain may damage its package.
Excessive condensation can rapidly form if trailers or containers are subjected to high temperature and humidity fluctuations. When this happens, it might result in warping, corrosion, or mold that can damage a product.
Even while theft isn’t deemed “damage,” it costs your company a lot of money to replace the product. Your company may be held accountable for a missing package depending on when it was stolen (in transit or, more commonly, after it was delivered).
Infestation is something to be aware of if you’re exporting food products. It’s when many insects or animals (rodents) congregate in one area, causing harm to your products or polluting them to the point where they can’t eat them. Infestation occurs most frequently with international cargo on large freight ships.
Essential Ways to Avoid Shipping Damage
According to Invespcro, damaged products account for 20% of eCommerce returns, and numerous methods exist to avoid shipping damages and save money.
Select Appropriate Box Size
The box should only be slightly larger than the thing you’re shipping to give enough space for it to fit properly. Make sure there’s enough room for goods to keep things from moving around (for example, if you’re shipping shoes, the box you put the shoebox in shouldn’t be much bigger than the shoebox itself).
Wrap Every Item
Make sure everything is wrapped in cushioning material if your product is fragile or prone to breaking, bursting, or leaking. It’s critical to understand the sort of dunnage to use for your packages to avoid damage.
Fill Up the Gaps in the Packet
Fill any residual space between the product and the box with dunnage. Ideally, all vacant places should be filled with the appropriate packing materials so that nothing moves. This is especially critical for electronics since even slight damage might prevent the device from functioning correctly.
Perform a Test Run
You can undertake trial runs or test orders with a new carrier or shipping partner to see if they deliver packages without being damaged. Whether or not you’re concerned about your packages being damaged in transit, it’s still a good idea to send a test package or two to see if it arrives securely.
Apply a Fragile Label
If the goods are fragile, inform package handlers and place a “Fragile” shipping label on the package. To ensure people don’t miss the title, apply two stickers on the side and top of the box.
Add Shock And Tilt Indicators with Packages
Shipping damage indicator are low cost gadgets that are affixed with packages to reduce cargo damage. .
By using these gadgets with your delivery packages, you’ll be able to see where any damage occurred along the route and encourage package handlers to be extra cautious.
Gather and Analyze Data on Shipping Damage
If you’re experiencing trouble with shipping damage, keep track of each one, the sort of damage, and how it happened, and take actions to avoid it from happening again.
If you do not have adequate precautions in place, you may lose your competitive advantage in business due to loss of goods, damage, or shipping theft. In this context, shipping insurance should not be used to compensate for every loss or damage to property. The number of preventable losses sustained along the journey from collection to the delivery location can be reduced with careful selection of carrier partners and consignees, as well as proper packaging techniques. Use Pickrr’s services to get your products delivered safely and seamlessly.