Shopping has officially moved online and the validation of that is in the high competition in the eCommerce space and a revenue which is expected to reach 1.3 trillion dollars by 2025. To ace this hyper-growth environment, the eCommerce businesses have to be nimble and shock-proof.
To meet the changing online-focused market demands, businesses need to make a bigger online footprint. This would consist of selling in online marketplaces, finding new sales channels, and marketing products online.
For a business making this move from offline to online or even one that is new to the eCommerce space, managing these expectations can be difficult, especially when they have to take care of the entire order fulfillment process. Part of the solution lies in using an order management software.
What is OMS (Order Management System)?
Order management systems or OMS as they are commonly called offer integration and automation – across every stage of the order journey. This enables eCommerce brands to provide a consistent customer experience across every channel at scale.
eCommerce order management software enables the businesses in managing the orders coming in from different sales channels, and ones which are going through different fulfillment points. Moreover, it aids automation between the service providers and then aggregate data points in one interface.
At the crux of this definition, lies the fact that the role of an OMS software is to ease the order management process. Now in order to understand how it does that, let’s look into the order management stages.
Stage 1: Order Received
The order management process starts when a customer places an order and receives the specification, pricing, and shipment information.
As a seller, you accept the order and collect the payment, after which you share the details of the order to the warehouse to get the shipment delivered.
Stage 2: Order Fulfillment
At this stage, you complete the customer’s order. This process is divided into three different steps:
- Step 1 – Picking
Picking is when the products are picked from the warehouse. The warehouse workers pick the correct items according to the order requirements. After picking the orders, it is sent to the packing stage.
- Step 2 – Packing
The packing station packs the items and gives a suitable packaging to ship them conveniently. Here, careful consideration has to be made on the packaging. If the products are not correctly packed, they might get damaged or spoiled during transit.
- Step 3 – Shipping
The last step after picking and packing is shipping the orders to their designated address. Before sending the orders, the warehouses should not forget to attach the shipping label and invoice on the order. Also, the warehouses should send confirmation notifications to the customers as soon as the orders are shipped.
Stage 3: Customer Feedback
The last step in the order management system process is managing the customer feedback. At this step, you ask your customers to give you feedback, and make sure if they are satisfied with your services. You can also manage returns and refunds (if any) at this stage.
Reasons Why Order Management System in eCommerce is Important
Modern day shoppers expect cost-effective, efficient, and a personalised order fulfillment approach. With the inclusion of the best online order management system, this becomes possible.
1. Expedited Delivery
In a time where one-day shipping has become a norm, eCommerce businesses need to find ways to push out the orders faster. So when they have a store order management system in place, they are able to use it for choosing the fulfillment location or warehouse that is closest to the order destination. Moreover, the system can use the order history of the customers and details to dictate the mode of fulfillment.
2. Greater Multi-channel Opportunities
We live in the era of omnichannel and multichannel sales which could start anywhere from the website to marketplaces like Flipkart and Amazon to social media websites. OMS e-commerce is able to centralize and then track data, maintain optimal inventory turnover ratio, and even streamline order routing across multi-channels.
This omnichannel support single-handedly makes having an order management system in eCommerce a must-have.
3. Lesser Mistakes
An order management system helps eliminate human errors. It performs automated multichannel inventory management and optimization of warehouses by sending the eCommerce brands alerts when the stock levels are low or when you have extra inventory in the warehouse.
It also betters communication between different warehouses around which inventory to pack; this eliminates the instances of misplaced or incorrect orders.
Now that we have looked into the basics of order management systems and why eCommerce businesses should use them, let us brief you about the one solution that is used by over hundreds of businesses.
Pickrr Order Management System in eCommerce
Pickrr offers hassle-free shipping to over 29,000+ pin codes to around 220+ destinations with 30+ top courier partners across India. With Pickrr, you get top 30 integration platforms to smoothly manage your inventory and ship to your customers. These integration platforms include Amazon, Shopify, Magento, Zoho, Bikayi, WooCommerce, BigCommerce and many more.
How Does Pickrr Order Management System Work?
Pickrr helps eCommerce businesses seamlessly manage their orders coming in from multiple locations. This is done through its several order specific features.
1. Create Order
Through the system, you can select the order and shipment type as per your customer’s requirements. Enter customer-specific contact details for smooth order processing and fill in the order details that include the product dimensions, SKU (Stock Keeping Units), price, quantity, etc. to place the order.
2. All Orders
You can go through all your orders and access all corresponding order-specific details including status, amount, and dimensions for different regions. With Pickrr you get to segregate orders according to:
Search: You can search a specific order via tracking ID, client order ID, end customer name, and phone number.
Not picked: If the order is not picked up from the warehouse within the given date range, it comes under this category.
Live: After the order is picked up from the warehouse within the given date range, you get to know about its location by ‘in-transit’ and ‘out for delivery’ order status.
Delivered: This feature shows all the delivered orders within the estimated date range.
Returned: When a customer’s return request is processed for a specific order, you can track its order status till it reaches the warehouse.
Canceled: If your customer cancels an order before picking it up from your warehouse, it is shown under the withdrawn section.
Error Orders: When a courier partner shows an error while processing an order, the details corresponding to all the errors are shown under the error orders section.
3. Store Orders
This feature shows a precise order summary with shipping related documents for selected courier partners differentiated based on your various warehouses’ locations and couriers within an entered date range.
The orders here can be categorised into:
- Total uploaded (Placed+manifested+dispatched orders)
- Placed (Confirmed orders)
- Manifested (Manifest generated)
- Ready to ship (Label scanned and ready to be picked up)
- Dispatched (Dispatched from your warehouse)
4. Channel Orders
You can check your orders placed through multiple channels in a specific date range and add additional pickup locations.
For a particular channel, you can select and search orders using the order details, sender’s contact info, receiver’s contact info, Stock Keeping Units (SKU) or payment mode and manage whether the order placed is:
- Already fulfilled
- Or is there any issue that needs to be addressed.
Why is Pickrr Order Management System in eCommerce Right for you?
There are a number of factors that support you integrating your eCommerce website with Pickrr order management system. Let us look at the top ones.
Simplified order fulfillment process
Pickrr order management system helps you streamline your order fulfillment procedure by lining up all the activities in a simplified flow. It comes with a consistent format for order processing which makes learnability easy while helping you send orders for packing and shipping faster.
Single platform for multiple channels
Pickrr helps you integrate with multiple channel integrations like WooCommerce, BigCommerce, Shopify, Bikayi, Amazon, etc. through its AI-based engine to manage your orders smoothly in the inventory. This keeps your order management process easy and avoids disorder.
Faster order processing with warehousing services
Pickrr warehousing and fulfillment solutions provide shipping in 1-2 days without any hassle and issues. The order gets delivered to the customers from the nearest warehouses in the minimum time.
Making order management seamless and streamlined is not easy. In the absence of a non-digital architecture, eCommerce businesses have to manage multiple orders from across different warehouses. Pickrr makes the process automated and seamless with an AI-based order management system.
Sign up to the Pickrr dashboard and start shipping today!