Customer expectations are altering the market and reinventing how businesses provide goods and services. Consumers are more digitally aware and have higher expectations from the brands as they make greater online and offline transactions. Therefore, it is important for brands to provide smooth pick up and exceptional last-mile delivery services for an enhanced customer experience. Since last mile delivery is the face of a business, it needs to be performed with extra efforts. In order to offer a seamless post-purchase experience and add value to the business, businesses today require new channels that help them stay ahead of the competition.
One such element that helps businesses in providing a good customer experience is proof of delivery. The POD confirms that the delivery has been made to the right customer. However, throughout its journey, the order goes through multiple checkpoints by multiple carriers. This results in higher number of documents. These paper documents are difficult to manage but are crucial in business logistics.
Despite digitization and numerous advances in logistics technology, many companies still use paper-based proof of delivery techniques throughout their supply chains. Such redundant manual processes take a lot of time and are prone to inefficiencies brought on by manual errors and faults in the workflow. This is where ePOD comes in handy for the brands.
Let us discuss electronic point of delivery in detail and its benefits.
What is Electronic Proof of Delivery?
Formerly, accepting delivery of the goods required the recipient to sign a physical “delivery note,” which was later used to create a payment invoice in COD orders or to confirm that the customer has already made the payment when the client/customer receives the delivery.. The electronic version of this, or ePOD, collected by the delivery person at the moment of delivery, is sent on the registered email id, or can be downloaded from the portal from where the order has been placed. ePOD digitizes the delivery confirmation process and eliminates the traditional pen and paper approach.
An ePOD enables mobile fleets like delivery teams to capture live data to prove the items’ reception or failure when used in conjunction with a logistics and distribution system.
The electronic proof of delivery has become a valuable asset for logistics and distribution companies that manage B2B shipping and transportation. It allows fleet managers to monitor and manage all activities related to the collection, transport, and delivery of goods post the package has been delivered.
How Does Electronic Proof of Delivery (ePOD) Help Customers?
ePOD ensures that clients know what has been provided and records any inconsistencies that might lead to returns, refunds, or re-delivery. When carried out electronically, proof of delivery (ePOD) eliminates documentation errors and more accurately describes inconsistencies like damage. Since documentation works so well, ePOD enhances client experience by fostering a sense of confidence.
Benefits of Electronic Proof of Delivery
Here are some benefits of ePOD for businesses.
Minimized paperwork and human errors
ePOD eliminates the tedious task of maintaining delivery documents susceptible to loss while saving significant time on manual data entry. In addition, these mobile applications are easy to use, simplifying daily operations and eliminating the hassles associated with delivery paperwork.
Since the ePOD system provides real-time updates, drivers are less likely to make mistakes during delivery, making the last-mile logistics processes more accurate. Another sustainable strategy for eco-friendly logistics and lowering the carbon footprint is paperless proof of delivery.
Enhanced Customer Satisfaction
Customer satisfaction is the ultimate success metric in today’s fiercely competitive world. Therefore, often damaged or crumpled, employing outdated paper notes will not favor your business. Additionally, your delivery valet represents your business to the consumer and offers you the chance to make a good impression.
With ePOD, you can guarantee a quick process, better customer service, and the opportunity to deliver a positive client experience. Positive word-of-mouth (WOM) is always the most effective technique to attract new clients.
Upgraded Customer Communication
A last-mile delivery software helps businesses keep customers updated at all delivery points.
Pre-delivery alerts: When a customer’s box is ready for delivery, they are notified via SMS, email, or an in-app pop-up and given a live link to track it.
Real-time notifications: updates in real-time on the status of the delivery, such as delays (if any)
Notification of completion: Customers get an electronic copy of their invoice with delivery information.
Boost in Workforce Productivity
The experience of on-site delivery for ground staff is improved by electronic proof of delivery. Delivery personnel doesn’t need to carry a lot of delivery receipts with them when they have ePOD on their mobile devices. Instead, they need to record the delivery confirmation on the ePOD application and immediately notify their supervisor of the status.
It assists in creating standardized last-mile delivery guidelines that the local employees can adhere to, which speeds up delivery, reduces needless paperwork, and increases workforce productivity on and off the field.
Improved Data Accuracy
Every processing stage is digitally documented, allowing Fleet Managers to automatically mine the data in various ways to gain knowledge and insight. The master dashboard continuously scans daily data streams and reports to spot positive and negative trends and pinpoints areas that can serve as models for best practices or require development.
Logistics companies must use cutting-edge technologies and processes to optimize their operations in the age of same-day and 24-hour deliveries today. The best option is to combine the ePOD feature with a current GPS-enabled Last-Mile Delivery Software. Pickrr offers excellent last-mile delivery software that allows businesses and customers to track their orders seamlessly. Connect with Pickrr today and leverage live updates and a seamless shipping experience.